Terms and Conditions

This is a courtesy translation of our General Terms and Conditions. The legally binding version is the German original. Below you will find a summary of the most relevant clauses.

§ 1 Scope

(1) These General Terms and Conditions (GTC) apply to all contractual relationships with SLR Solutions GmbH, Gersdorfstraße 52, 12105 Berlin, represented by managing director Mirko Rimbach (hereinafter “vjsual” or “provider”), in particular those concluded via www.vjsual.com that involve the creation of videos or explainer videos.

(2) “User” or “client” in the sense of these GTC means any natural or legal person who has ordered products and/or services from vjsual or commissioned vjsual to provide services or produce works, in particular videos or explainer videos. By placing the order, the user agrees to the validity of these GTC.

(3) These GTC apply exclusively to all clients, even if the use of or access to vjsual's services takes place from outside the Federal Republic of Germany.

§ 2 Conclusion of contract

(1) All offers by vjsual in brochures, advertisements, on websites, banners, emails etc., in particular the prices stated therein, are subject to change and non-binding. This applies unless vjsual has issued an express, binding written assurance or order confirmation.

(2) Verbal side agreements are invalid. Any amendments to these GTC must be made in writing. This also applies to amendments to the written form clause itself.

§ 3 Services

(1) vjsual renders its services exclusively in accordance with the client's wishes, specifications and instructions. Nature and scope are governed by the specific agreement or product/service ordered.

(2) Products and/or services from vjsual are in particular not faulty or defective if the deviation/defect claimed by the client is based solely or predominantly on the inaccuracy or incompleteness of the material provided by the client or statements made by them.

§ 4 Prices

(1) The prices stated and confirmed in vjsual's order confirmation apply. Prices stated on www.vjsual.com, in emails from vjsual, on banners, in advertising etc. are subject to change and non-binding and merely represent an invitation by vjsual to the client to submit an offer.

(2) Unless stated otherwise, the prices stated by vjsual are net prices, excluding the statutory value-added tax of currently 19 %.

§ 5 Terms of payment

(1) Invoices are payable net within 14 days of the invoice date without deduction, unless otherwise agreed in writing.

(2) vjsual is entitled to demand reasonable advance payments and to make further service provision dependent on receipt of such payments.

§ 6 Cooperation and acceptance

(1) The client is obliged to cooperate to the extent necessary, in particular to provide content, information and materials on time.

(2) Delivered works are deemed accepted if the client does not object in writing within 14 days of delivery or makes use of them productively.

§ 7 Rights of use

(1) On full payment of the agreed remuneration, vjsual grants the client the non-exclusive, transferable rights of use to the contractual works required for the agreed purpose.

(2) Pre-existing materials (templates, libraries, fonts, stock material) remain the property of the respective rights holders and are licensed to the client only for the agreed scope.

§ 8 Warranty and liability

(1) Statutory warranty rights apply. vjsual is liable without limitation for damages caused intentionally or by gross negligence, for injury to life, body or health, and under the German Product Liability Act.

(2) In case of slight negligence, vjsual is only liable for breach of essential contractual obligations (cardinal obligations), and limited to the foreseeable damage typical for this type of contract.

§ 9 Confidentiality

Both parties undertake to treat all information that becomes known in the context of the cooperation and is marked as confidential or is recognisably confidential by its nature as strictly confidential, even beyond the term of the contract.

§ 10 Reference

vjsual is entitled, unless otherwise agreed in writing, to name the client as a reference and to use anonymised process information or excerpts of the works for self-promotion (website, portfolio, social media).

§ 11 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) The place of jurisdiction for all disputes arising from this contract is Berlin, provided the client is a merchant, a legal entity under public law or a special fund under public law.

(3) Should individual provisions of these GTC be ineffective, this shall not affect the validity of the remaining provisions.

Status: May 2026 · SLR Solutions GmbH · Berlin